We make weird things, not weird refund rules.

Tempt Fête tickets are generally final sale. If you can't make it, we can't promise a refund, but you can ask for help with a transfer, event credit, or something else. A real person will look at it. No-shows aren't refunded. Performers, hosts, vendors, activities and schedules can change, and a lineup change on its own doesn't qualify for a refund unless we specifically sold the ticket around that appearance.

If we cancel an event, you can get a full refund to your original payment method, including any required fees we control. We won't swap your money for credit unless you choose that.

If we move an event to a new date, your ticket works for the new date. If the new date doesn't work for you, you can ask for a refund during the refund window we announce with the change, usually 7 to 14 days. If the venue or schedule changes in a big way, we may open a refund window too. Small run-of-show tweaks don't.

Can't go, but a friend can? Ask for a transfer before the event. We'll send a fresh ticket straight to your guest and switch off the old QR code. We only share what's needed to make the transfer, never your private details. Transfers are reviewed by our team for now.

Changed your mind? Unused, unworn, unwashed items in original condition can be returned within 14 days of delivery or pickup. Return shipping for change-of-mind returns is on you.

Preorders can be cancelled for a full refund until the preorder window closes. Once it closes and we send the production order, preorders are final sale except for damage, defects, incorrect fulfillment, or if we can't deliver. Every preorder shows its open and close dates and an estimated ready, ship or pickup window. If production runs late, we'll update the estimate and tell you. We don't hide delays.

Need a different size? We'll swap it when we have the size in stock. Because preorder quantities may be produced specifically from paid customer orders, replacement sizes cannot always be guaranteed.

Wrong item, wrong size, damaged, defective printing or something missing? That's on us, and we'll cover the reasonable cost of fixing it. Please tell us within 7 days of receiving your order when the problem is obvious. If a manufacturing defect shows up later, still reach out. We'll take a look.

Custom or personalized items are final sale once production starts, except for damage, defects, a personalization mistake made by us or our vendor, or if we can't deliver.

Some tickets are sold through Eventbrite. Those orders follow Eventbrite's refund process, but you can still tell us what's going on and we'll help where we can.

Signed in? Open My Tempt Fête and choose Request help on the order or ticket. Checked out as a guest? Use the help page with your order number and email, and we'll send you a private link. Tell us what happened, add photos if it helps, and we'll follow up by email.